Kansas Security Guard Practice Exam 2025 – 400 Free Practice Questions to Pass the Exam

Remaining calm and employing de-escalation techniques is a preferred method for a security guard to defuse a potentially violent situation because it focuses on reducing tension and resolving conflicts without resorting to physical confrontation. De-escalation techniques can include active listening, maintaining a non-threatening body language, speaking in a calm and steady voice, and acknowledging the individual's emotions. This approach fosters communication and understanding, allowing for a resolution that doesn't escalate the situation into violence.

Using physical strength to control the situation can often exacerbate the tension and lead to further aggression or potential harm to all parties involved. Calling for backup, while sometimes necessary, is not always the immediate solution and relies on external assistance rather than addressing the situation directly. Avoiding communication may lead to misunderstanding and an escalation of the conflict as it removes the opportunity for dialogue and resolution.